Shipping Policy

This Shipping Policy outlines the terms related to the delivery of products purchased through moonastro.ai (“Platform”, “we”, “our”, “us”).

Digital Services (No Shipping Required)

Most services offered on moonastro.ai are digital in nature and are delivered electronically through the website or mobile application.

• Online astrology consultations via chat, audio, and video
• AI-based astrology insights
• Horoscope, Kundli, and astrology reports

Physical Products (If Applicable)

In case moonastro.ai offers physical astrology-related products, the following shipping terms shall apply.

• Rudraksha
• Gemstones
• Puja items or spiritual accessories

Order Processing Time

Orders for physical products are typically processed within 2–5 business days after successful payment confirmation. Orders are not processed on Sundays or public holidays.

Shipping Timeline

Estimated delivery timelines may vary based on location and logistics partner.

• Within India: 5–10 business days
• International delivery (if available): 10–20 business days

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at the time of checkout.

• International orders may attract customs duties or taxes
• Such charges shall be borne by the customer

Shipping Partners

moonastro.ai uses reliable third-party courier and logistics partners to ensure safe and timely delivery of physical products.

Order Tracking

Once an order is shipped, tracking details will be shared via SMS or email.

• Customers are responsible for tracking their orders
• Delivery timelines are indicative and not guaranteed

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details.

• moonastro.ai is not responsible for delays due to incorrect address details
• Re-shipping costs, if applicable, will be borne by the customer

Damaged or Missing Items

If a damaged or incorrect product is received, customers must notify us within 48 hours of delivery.

• Clear images of the product and packaging may be required
• Each case will be reviewed before taking action

Non-Delivery Due to Uncontrollable Events

moonastro.ai shall not be held responsible for delivery delays caused by events beyond our reasonable control.

• Natural disasters
• Lockdowns or strikes
• Courier or logistics disruptions

Changes to Shipping Policy

moonastro.ai reserves the right to update this Shipping Policy at any time. Changes will be effective once published on the platform.

Contact Us

For shipping-related queries, please contact: moonastro.ai@gmail.com